Privacy Policy

Last updated: July 2, 2026

This Privacy Policy explains how Docmee ("Docmee", "we", "us") collects, uses, and protects information when you use our website and the Docmee platform — an AI-assisted appointment booking and patient-communication service for medical clinics (the "Service").

1. Who we are and our role

Docmee provides software to healthcare clinics. When a patient communicates with a clinic through Docmee (for example over WhatsApp), the clinic is the controller of that patient's data and Docmee acts as a service provider / processor on the clinic's behalf. For data about clinic staff accounts and website visitors, Docmee is the controller.

2. Information we collect

From patients (on behalf of clinics)

• Contact details — name and phone number or messaging handle used to contact the clinic.
• Message content — the messages exchanged with the clinic's assistant and staff, which may include appointment preferences and questions.
• Booking details — requested service, chosen doctor or provider, and appointment date and time.
• Consent and opt-out records — whether and when you agreed to receive messages, and any opt-out requests.

From clinic users (our customers)

• Account information (name, email or username, role), clinic configuration (doctors, services, hours, knowledge-base content), and audit-log activity.

From website visitors

• Basic technical data needed to serve the site (such as IP address and browser type in server logs) and your language preference, stored locally in your browser. This website does not use advertising or cross-site tracking cookies.

3. How we use information

• To deliver the Service: receive patient messages, generate assistant replies, book and manage appointments, send appointment confirmations and reminders, and hand conversations to clinic staff.
• To operate, secure, and improve the platform, including troubleshooting, audit logging, and abuse prevention.
• To comply with legal obligations and enforce our Terms of Service.

We do not sell personal data. We do not use patient message content for advertising. The assistant is an administrative tool: it does not provide medical advice, diagnosis, or treatment.

4. Messaging channels (WhatsApp, Messenger, Instagram)

• Docmee integrates with the WhatsApp Business Platform (via Meta or Twilio) and with Messenger and Instagram messaging. When you message a clinic on these channels, your data is also processed by the platform operator (Meta Platforms, Inc. or Twilio Inc.) under their own terms and privacy policies.
• Conversations are patient-initiated. Proactive messages (such as appointment reminders) are sent only with prior consent and, on WhatsApp, only using message templates approved by the platform.
• You can opt out at any time by replying STOP (or SALIR in Spanish) or by asking the clinic directly. Opt-outs are honored immediately.
• WhatsApp, Messenger, and Instagram are trademarks of Meta Platforms, Inc. Docmee is an independent product and is not affiliated with, sponsored by, or endorsed by Meta.

5. Other integrations

When a clinic connects Google Calendar, appointment details are written to and read from the clinic's calendar under Google's terms. Clinics may also connect workflow tools (such as n8n) to export or automate their own data. Integrations are enabled and controlled by each clinic.

6. Sharing of information

We share information only with:

• The clinic you are communicating with — your messages and bookings are visible to that clinic's authorized staff.
• Infrastructure and platform providers — hosting, messaging platforms (Meta, Twilio), calendar (Google), and similar processors bound by contractual safeguards.
• Authorities, where legally required.

7. Data retention

We retain data for as long as needed to provide the Service to the clinic, honor consent and opt-out records, and meet legal requirements. Clinics control the retention of their patient conversations and can request deletion at any time. See Data Deletion Instructions.

8. Security

We use technical and organizational measures appropriate to the sensitivity of the data, including encrypted transport (HTTPS/TLS), role-based access controls, and audit logging of administrative actions. No system can be guaranteed 100% secure; we encourage clinics to use strong credentials and limit staff access to what each role needs.

9. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. Patients can exercise these rights through their clinic, or by contacting us directly — we will route the request to the responsible clinic where applicable. See Data Deletion Instructions for the deletion process.

10. Children

The Service is intended for use by adults. Appointment information about minors may be handled by a parent or guardian communicating with a clinic; we do not knowingly allow minors to create accounts.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date, and material changes will be communicated to clinics.

12. Contact

For privacy questions or requests:

• Email: soporte@docmee.ai
• Postal address: IA Studio — Kilómetro 15.8, L. 22 Mz. C, Condominio Paraje Solar, Zona 0, Santa Catarina Pinula, Guatemala 01051, Guatemala